Shipping Policy

When will you ship the item?

We will ship the goods within 2-5 days and upload the tracking numbers after shipment, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Usually, it takes 10-20 working days for you to receive the parcel.

(Delivery may be delayed due to the COVID-19 situation, or force majeure events, such as natural disasters, bad weather, war, and any other events beyond our direct control, such as public holidays and customs issues).

How long does it take to receive the order after it is shipped?

Standard: 15-30 Business days (Default shipping method)
Expedited: 5-14 Business days

The above shipping times are average estimates; actual shipping times may vary based on the tracking number provided by the logistics provider.

Can you declare the parcel as a gift?

Sorry the courier service does not accept this kind of declarations.

Who pay the VAT or import tax?

Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further question about the declared value, please feel free to send us an email at service@dustsilver.com, thank you.

Why I need to pay the remote area shipping cost?

Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote: http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html(Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.

Note: only for expedited shipment.

If the following situations result in the undelivered package, the customer shall bear the consequences and costs incurred:

  • Incorrect or insufficient address or phone number provided by the recipient
  • Unable to contact the recipient when the courier attempts to do so
  • Recipient refuses to sign for the package
  • Package is lost or damaged due to the recipient choosing "no signature required" delivery
  • Recipient refuses to pay local taxes/fees
  • Recipient refuses to provide customs clearance documents
  • Package is stolen/lost due to the recipient's negligence and/or inability to be present at the time of delivery

Additional notice about shipping

This is the client’s responsibility to help for a successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs(such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe within a week.

For additional questions, shoot us an email at service@dustsilver.com

Countries/Regions NOT covered by us:

We do ship our products internationally (except countries/regions listed below).

Laos, British Virgin Islands, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Cyprus, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Iran, Islamic Republic Of Iraq, Isle Of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic Of Korea, Kosovo, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Pitcairn, Republic of Cameroon, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

For additional questions, shoot us an email at service@dustsilver.com