Refund & Return Policy

Dustsilver strives to provide quality-assured and good performance products. If you are caught in some problems when using our products, please contact us for help.

Return policy

Notice:Please contact our staff in advance to confirm the return status.We do not accept a random return without any notice. 

If you are not satisfied with any product you receive, you have up to 30 days to contact us and provide a clear and concise description of the problem. Our Return Policy lasts 30 days.We will reply you within 24h after receiving the email.

Return shipping
If your keyboard is not a quality problem ( switch sound not good, keycap you don't like, keyboard small or big, etc) you need to pay for the return shipping.
If there is a quality issue with your keyboard, we will pay for the return shipping.
When you return the keyboard, please send us the proof of return, which should have the return tracking number, return shipping fee (quality problem keyboard return)

Return/Exchange (if applicable)
a) Items must be in new condition;
b) Items must be in the original package with all accessories and a user guide;

Items not in these conditions will not be accepted. 

There are certain situations where only partial refunds are granted (if applicable) 
a)Items with obvious signs of use;
b)Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
c)Any item that is returned more than 30 days after delivery;

Refunds(if applicable)
Refunds will be processed within 5 days after we receive your package. The refund will be issued to your original payment account. The time it takes for the refund to be reflected on your statement can vary depending on the payment method that was used.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact