1. COLLECTION AND USE OF PERSONAL INFORMATION
Personal information is data that can be used to identify or contact a single person.
2. We collect information about you for a few specific reasons:
To process your enquiry and look after your order to ensure you receive the highest possible levels of service.
To complete an order, which means processing payment, undertaken through a secure, third-party payment system, (provided by Shopify Inc.), and post/ship the order to your address.
Process a return or refund, as per our Refunds Policy.
To deliver to you timely and current updates on promotions and events that you have expressed an interest in.
You can be assured that your information will not be shared with 3rd parties.
We will not email you unless you have provided your consent. We do not send random marketing emails to personal email addresses (We really don’t like Spam).
What personal information do we collect?
When you subscribe to our updates the type of personal information we will collect about you includes:
Geographic location (i.e. Region/State/Province)
When browsing, creating an account or making a purchase, we may collect and process the following personal data:
Internet protocol (IP) address
Operating system and platform (e.g. Apple iOS, Android, Windows, etc)
When we are handling an order on your behalf we will need to know a little more about you to ensure that we are able to deliver the service to the correct location and be able to contact you via phone, e-mail and possibly social channels.
Your order details will be retained for a maximum of seven years on a secure encrypted server and after this period securely deleted. Your contact information will be retained for as long as you subscribe to dustsilver services.
We will not collect sensitive information about you as there is no need to do so in the process of managing orders or maintaining our relationship with you.
By creating an account or making a purchase from our website you are confirming that you are either 16 years of age or older or have the permission of a parent or legal guardian.
3. Data Rights
If you wish dustsilver to provide you with a copy of the data we hold we can provide you with this information without charge if it is a reasonable request. If the request is excessive or repeated we reserve the right to charge a fee to cover the administrative costs. You can check any information that we me hold by emailing a request to firstname.lastname@example.org
If you wish this data to be removed from our records or simply deleted you have the right to make such a request and we will comply with any and all such communications.
If you are unhappy about the handling of your personal information and wish to raise a complaint you can do so by contacting us via email@example.com
setting out the reasons for your concern in your message.
4. HOW WE USE YOUR PERSONAL INFORMATION
- The personal information we collect allows us to keep you posted on Dustsilver's latest product announcements, software updates, and upcoming events.
- We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
- We may use your personal information, to verify identity, assist with identification of users, and to determine appropriate services.
5. COLLECTION AND USE OF NON-PERSONAL INFORMATION
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
- We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where an DUSTSILVER Product is used so that we can better understand customer behavior and improve our products, services, and advertising.
- We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
What is a Personal Data Breach?
Unauthorised access by a third party;
Error, inaction or accident by a data controller or processor;
Sending personal data to an incorrect recipient;
A device containing personal data being lost or stolen;
Deliberate alteration of personal data without permission;
Any loss of access to personal data.
How we will Respond in the Event of a Personal Data Breach
We take the management of our customer and contact information very seriously indeed. To protect your data, we have ensured that we can detect malicious attacks and have in place a process to assess the likely risk to individuals as a result of such a breach.
In the unlikely event a breach impacting individuals or organisations associated with our business occurs, we will notify those affected at the earliest possible opportunity.
As all the personal data within our systems and third-party platforms we utilise is encrypted we are confident that any such breach will have negligible impact on our customers and contacts however if necessary we will provide the appropriate advice to those affected to help protect them from its effects.
As a matter of procedure and best practice with cyber security we document all breaches, even if they don’t all need to be reported.
Cookies are small text files held on your computer, which allow us to give you the best browsing experience possible.
You are free to disable these cookies, but these may stop our website from functioning properly.
Our Website Will:
Remember the items stored in your shopping basket
Remember what stage of the order process you are at
Check whether you are logged in or purchasing as a guest
Our Website Will:
Track the pages you visit via Google Analytics
Our Website Will:
Allow you to share pages with social media such as Facebook and Twitter
This website will not
Share any personal information with third parties.
It is likely that the default setting for your browser is set to automatically accept cookies. You can however choose not to accept cookies through your browser controls, by going to the “Tools” or “Preferences” menu.
6. PRIVACY QUESTIONS